Benchmark

Contact us today

Or get in touch directly with one of our offices

Back to Careers

Commercial Customer Service Officer (CSO)

Job Posted:
14/01/2025
Closing Date:
Company:
Benchmark Genetics
Contract / Permanent:
Permanent
Business Area:
Genetics
Location:
Vietnam
Benchmark Intro Brochure
View on LinkedIn

INTERNAL APPLICANTS ONLY

Job Purpose

Overall responsibility for the commercial liaison, logistics and administrative support process for Benchmark Genetics, Shrimp.

Key Responsibilities
  1. Perform Commercial and Logistic support duties:
  • Overseeing the order to delivery process through collaboration with the logistic team at the Benchmark Genetics production facilities in the US and Colombia.
    • Receive orders from the commercial team, responsibles and collaborators
    • Monitor orders versus inventory in conjunction with the production team
    • Issue Sales contracts
    • Follow up on payments
    • Check shipment documents
    • Follow up on the shipments from departure to arrival, in conjunction with the logistic responsible at the production sites
  • Liaison point of contact for the commercial & production team, responsibles and collaborators
  • Liaison point of contact for the clients with regards to the order to delivery process
  • Collect and file shipment reports
  1. Perform Commercial administrative and operational duties:
  • Import licenses: assist in administrative support, documentation, filing & application process follow up
  • Sales Agents: assist in administrative support and follow up
  • In charge of all commercial / logistic administrative activities in the day-to-day work, ensuring that all support needs are fully met
  • Admin related documents preparation
  • Close day to day collaboration with the logistic & production responsibles in the US and Colombia
  1. Perform Finance and Administrative duties:
  • Agent commission invoicing & process: administrative support and filing
  • R&D / Product development trials
    • Finance / accounting related documents and reporting preparation
    • Vendor contact and payment process for services/product purchase.
  1. Other tasks assigned by Line Manager
Qualifications and Experience
  • Bachelor degree in Business/ Economics or equivalent required
  • Strong experience in logistics including export / import
  • Good verbal/written communication in English
  • Good knowledge of MS Office; SAP experience is a plus
Personal attributes/characteristics
  • Dynamic personality, taking initiative
  • Solution driven
  • Customer and service focused
  • Independent and able to time manage / prioritise (home work)
  • Social & communicative
  • Flexible
  • Communication and Organisational skills
  • Supportive & “can-do” attitude

Reports to: Business Development Manager

Location: Vietnam

To apply please send your CV to people@bmkholdings.com

View on LinkedIn

Other Vacancies

keyboard_arrow_up